When you're leading a team, capacity should always be front of mind. Do you have the right headcount and the right skills to actually deliver for your clients? It sounds obvious, but if you're not watching work capacity, how would you know? And here's the follow-up question I want you to sit with: how would […]
Bob Dylan sang about “the times they are a’ changing” way back in 1964 reflecting the significant upheaval that was occurring. Sixty years later, change is one of the consistent things about life – just when we think things are stable and we know what is going on, BANG! Change slaps us in the face […]
As a Gen X’er heading out into the workforce in the late 1980s, things were very different to the workplaces of 2024. We still had secretaries, the last of the tea ladies were still around, ashtrays on the desk and smoking in the office were perfectly normal, the Coles Cafeteria was still kind of fancy […]
How is it possible that I only just put the last sneaky Christmas decoration away – it had rolled under a cabinet and hidden – but here we are racing up toward the end of another financial year? As this new financial year approaches business owners are faced with the critical task of planning for […]
Great leaders know and understand the importance of surrounding themselves with the right team. What that ‘right’ is depends on the business but generally we advise that you need to tick boxes in applicable skillsets, talents and knowledge. But it’s more than just these tangible competencies that will deliver you the best, you need the […]
The pandemic showed us that many businesses could not only survive but thrive with a flexible approach in the way we work and sometimes, in what our businesses actually do. Who doesn’t recall seeing the gin companies that flipped to producing hand sanitiser! Wasn’t that the perfect example of a business that adapted its processes […]
Think about a poor customer service experience you’ve had. Either a faulty product, rude employee, maybe a tradesman who didn’t show up. OK, now think about how it was dealt with when you contacted the business to complain. Hands up if you walked away satisfied with the outcome, hands down if you stepped away more […]
There's no question that performance is important in the workplace and is generally a key metric within a business when it comes to annual reviews. But what happens when trust starts to erode within a team, or if it wasn’t there in the first place? What's more important - performance or trust when it comes to building a successful and sustainable business?Simon Sinek worked with the Navy Seals who are the top of the pops when it comes to high-functioning teams and asked them how th [...]
There is no doubt that since early 2019, very few of us have escaped the impact of global challenges and when we look closely at the people in our businesses, we can see the tremendous impact of these ongoing stresses. Isolation periods, a major flu season, schools full of illness that then comes home with the kids impacting the ability to attend work, airlines making significant changes that are affecting holiday plans and causing uncertainty, increasing interest rates and the soa [...]
Working from home was around before Covid showed up but the lasting impact of the last two years is that we now have more people than ever mixing things up when it comes to where and how they work. Managing from a distance, managing hybrid work situations or managing teams that are not always able to connect onsite as they did in the past, brings new benefits and challenges to leadership. Having your people on site and accessible makes managing behaviours, boostin [...]
