Great leaders know and understand the importance of surrounding themselves with the right team.  What that ‘right’ is depends on the business but generally we advise that you need to tick boxes in applicable skillsets, talents and knowledge.  But it’s more than just these tangible competencies that will deliver you the best, you need the […]

The pandemic showed us that many businesses could not only survive but thrive with a flexible approach in the way we work and sometimes, in what our businesses actually do.  Who doesn’t recall seeing the gin companies that flipped to producing hand sanitiser!  Wasn’t that the perfect example of a business that adapted its processes […]

Think about a poor customer service experience you’ve had.  Either a faulty product, rude employee, maybe a tradesman who didn’t show up.  OK, now think about how it was dealt with when you contacted the business to complain.  Hands up if you walked away satisfied with the outcome, hands down if you stepped away more […]

Geraldine loves her new job!  The role is perfect for her current skillset and there are ample opportunities to stretch and grow.  The conditions are awesome with flexible options for being on site and working from home.  Geraldine loves being in the office and connecting with her colleagues and they often head out for a […]

​There's no question that performance is important in the workplace and is generally a key metric within a business when it comes to annual reviews. But what happens when trust starts to erode within a team, or if it wasn’t there in the first place? What's more important - performance or trust when it comes to building a successful and sustainable business?Simon Sinek worked with the Navy Seals who are the top of the pops when it comes to high-functioning teams and asked them how th [...]

​There is no doubt that since early 2019, very few of us have escaped the impact of global challenges and when we look closely at the people in our businesses, we can see the tremendous impact of these ongoing stresses.  Isolation periods, a major flu season, schools full of illness that then comes home with the kids impacting the ability to attend work, airlines making significant changes that are affecting holiday plans and causing uncertainty, increasing interest rates and the soa [...]