We need to talk about positive duty and how it relates to sexual discrimination and harassment in the workplace.  It is one of those subjects that we all would prefer not to think about.   It is a little overwhelming and we all tend to pop it in the too hard basket but overwhelming or not, […]

The pandemic showed us that many businesses could not only survive but thrive with a flexible approach in the way we work and sometimes, in what our businesses actually do.  Who doesn’t recall seeing the gin companies that flipped to producing hand sanitiser!  Wasn’t that the perfect example of a business that adapted its processes […]

While some are still putting their Christmas decorations away (no judgement), others have moved on and are getting their romance on and celebrating Valentine’s Day.  OK, not all of us but plenty do which will be a relief for retail outlets and restaurants around the country.  Romance is a wonderful thing but what happens when […]

Think about a poor customer service experience you’ve had.  Either a faulty product, rude employee, maybe a tradesman who didn’t show up.  OK, now think about how it was dealt with when you contacted the business to complain.  Hands up if you walked away satisfied with the outcome, hands down if you stepped away more […]

As a business owner or leader, I bet you are constantly thinking of and planning ways to continuously improve your business?  Well of course, that’s what a great business thinker should be doing but it doesn’t always have to involve grand, long term plans that involve huge capital expenditure.  Improving your business can be as […]