Within the media, there has been a lot of talk about the Right to Disconnect legislation. With sensational headlines abounding, it would be fair to think that any and all after hours communications with employees will be completely out of bounds once this legislation goes live. That is not actually the case so let’s take […]

Of late, we have been working with an increasing number of clients dealing with significant issues involving fraudulent behaviour and serious misconduct. Such behaviours within a business are not new, but it does feel that there is a rise in occurrences which is concerning. All is not lost though, as you can take proactive steps […]

As we slip into cooler mornings that come with Autumn and can more readily justify the scoffing of hot cross buns, it’s important to remember that there are a number of public holidays that can impact your business planning.  We’ve got Easter and not long afterwards is ANZAC Day so to take some pressure off […]

We need to talk about positive duty and how it relates to sexual discrimination and harassment in the workplace.  It is one of those subjects that we all would prefer not to think about.   It is a little overwhelming and we all tend to pop it in the too hard basket but overwhelming or not, […]

Think about a poor customer service experience you’ve had.  Either a faulty product, rude employee, maybe a tradesman who didn’t show up.  OK, now think about how it was dealt with when you contacted the business to complain.  Hands up if you walked away satisfied with the outcome, hands down if you stepped away more […]

As a business owner or leader, I bet you are constantly thinking of and planning ways to continuously improve your business?  Well of course, that’s what a great business thinker should be doing but it doesn’t always have to involve grand, long term plans that involve huge capital expenditure.  Improving your business can be as […]

How often have you hopped onto a website to look for an item or service you are interested in, only to be met with the cliché stock image? The generic and anonymous people shaking hands, the stereotypical model wearing a microphone headset or the perfect dessert photo that really isn’t on your menu.  It feels […]

There has been an incredible amount of legislative change relating to employment law so far this year, and there’s more to come!  The Fair Work Commission has confirmed amendments to the Professional Employees Award 2020 will take effect this year so let’s take a look at the detail. Coverage What the Award actually covers has […]