Sally is sick. Really sick.  Sally can’t come to work and has now run out of sick leave entitlements.  Sally doesn’t know when she’ll be back at work, so you’re scratching your head wondering ‘what do I do now’?  Sally is one of your customer service team who are drastically under the pump now with a key employee missing from their team…. Sally calls to say that she has to have surgery.  Sally now has complications with her surgery and won’t be back at work for the foreseeable future….. Sally is really sorry.


We hear you screaming from here! It’s frustrating and really hard to keep your business operating at optimal      levels.  Customer service levels are being impacted and the rest of the team are feeling overworked…  To get a temp up to speed will take time and money which will be a lost investment when they are no longer needed.  Sally is still employed so you can’t just replace her.  Or can you?

​An employee has just approached you with a request to ‘cash out’ a portion of their annual leave.  Roger doesn’t want to take the time off – he just wants the cold, hard cash in this instance.  He’s got seven weeks up his sleeve and he’s requested to cash in one week of his accrued annual leave.  Do you want to agree to this request and are you obligated to sign off on Roger’s request?

​Email is both an essential communication tool and an absolute waste of time.  It’s a bold statement but you know I’m right.  Email can take you from sealing a major new deal that will take your business to the next level one minute, while the next you get caught in a to and fro exchange that interrupts you multiple times and causes focus, time and productivity to be lost.  It’s clear that the positives of email outweigh the negatives so the key is to take control of the tsunami of communications and not let email control you.  Simples!  

​Your preferred candidate has accepted the job and the start date has been agreed.  Awesome.  He’ll rock up in a week and you can pop him in Kevin’s old cubicle, and a new era begins you think to yourself as you move on to the next job on your to do list.  

If this is what it looks like when you have a new recruit, then you have just set your new gun hire up for failure.  But I hired someone smart and experienced I hear you cry.  Surely they can just get in there and get stuff done.  Well yes, they most likely will jump in if they are as good as you think, but we’ve got some tips that will help you transition them into your business and provide an excellent base for success. After all, you’ve put some real effort into finding the right person – you must want it to work out long term!

Apps.  What are they good for?  When you look past Candy Crush, they can be incredibly helpful in your business if you choose the ones that suit your needs and your working style.  But do you have the time to wade through them all to find the app that will assist you?  We know you don’t, so we’ve had a look at some of them for you and have some recommendations that might save you some time and money!

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​For some, the freedom of choosing what they wear to work each day is a joy – for others, it is just another chore that needs sorting in the morning!  For the one quarter of workplaces in Australia that have a uniform for their employees, this leaves a considerable number of us   choosing what we wear to work.   So how do these daily choices impact your businesses and what ability to you have to exert any control over how your employees present themselves?