- All communication is perceived, but approximately 70% is screened or changed by the person who is listening.
- Meanings cannot be transferred from one mind to another; only words can.
Anything that you say can be misinterpreted by the listener. It is your responsibility when giving feedback - or instructions of any kind to an employee - to be clear and concise.
3 Key Elements to Effective Communication
Communication skills when providing feedback are critical.
- Feedback should be prompt, specific & timely.
- You should be able to deliver it clearly and effectively as well as professionally.
- Feedback should be unemotional.
You need to be providing positive feedback in order to build a desirable culture that includes a great work ethic, mutual respect and a team of people focused on positive outcomes for both your clients and your business overall. The worst environment to work in is one where the employee only hears from the manager when they have done something wrong, or when there is a problem. It fosters negativity and acts only to demotivate your team, ultimately affecting your bottom-line.
What have you been doing?
Take a minute to think about your interactions with your employees – were you communicating clearly with your team? Were you setting them up to be successful? Did you provide positive feedback to your employees? Did you provide feedback promptly rather than allowing issues to build up?
What will you try?
How can you improve your skills from your last conversation to make you a more effective manager moving forward? One small change can have a huge impact! Go on - give it a go!
If you are unsure about how to make a change in your communication and feedback style, call or email us to set up a workshop or coaching session to get your business back on track.