​As we slide into Christmas after the most extraordinary and challenging year most of us have ever experienced, it’s a relief to see Australia’s hard work in managing Covid-19 is paying off with borders, retail and entertainment opening up and workplaces coming back to life.  It means we can all look at 2021 with more optimism than we could have imagined.  Even Victoria, who has done it toughest of all, is coming back to life with more restrictions lifting as announced over the weekend and we have a quick summary for you…

​Your day is rolling along quite nicely when POW, you read an email that makes your blood boil.  Some upstart has sent you a communication that is so rude it has destroyed that positive vibe you were feeling only moments ago and you are now contemplating writing back with a smackdown that will really let your feelings be known.  Before you do something you may later regret, take your hands away from the keyboard and read this blog instead!