Successful flexibility for the win

Without doubt, many employers were extremely nervous about how COVID-19 lockdowns and work from home directions would impact their business.  What would be the impact on productivity and employee engagement, would connections with internal and external stakeholders survive and how does one create a Zoom background to hide the mess in the family room so that your position as a leader isn’t undermined?   Indeed, how was business supposed to flourish, let alone survive all the challenges this nasty virus had thrown at the world? 
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For those who have come through the experience, the learnings raise new questions.  What now?  How do we incorporate many of the incredibly positive work from home learnings into our businesses in 2021 and beyond?  Should we consider changing the way we work?

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